Use this form to report a problem with your commercial waste or recycling collections.

Damaged bin - If you are reporting that your bin has been damaged / needs repairing or replacing please do not continue with this form please contact our commercial waste team

Before reporting a missed bin please make sure you have the right day and correct bin ready for collection. 

• Report a missed collection after 4pm on collection day as the crews may still be out working until this time.  Reports logged before 4 may not be actioned.

• Report a missed bin within 2 working days of your scheduled day or we won't be able to come back until the next collection.
• If you have already reported your bin as missed please allow five working days before contacting us again.

We will not return to empty your bin if

• it is not accessible when we visit - your bin must be accessible from 6am
• you present the wrong bin for emptying
• it contains incorrect materials and has been stickered by our crew
• it is too heavy to move
• you report it missed more than 2 working days after collection was due
• the contents of your bin are frozen and won't come out when we tip the bin