Report a problem with commercial waste and recycling collections

Please read the following information before starting this form

Use this form to report a problem with your commercial waste or recycling collections.

Before reporting a missed bin please make sure you have the right day and correct bin ready for collection. 

  • Report a missed collection after 4pm on collection day as the crews may still be out working until this time.  Reports logged before 4 may not be actioned.
  • Report a missed bin within 2 working days of your scheduled day or we won't be able to come back until the next collection.
  • If you have already reported your bin as missed please allow five working days before contacting us again.

We will not return to empty your bin if

  • it is not accessible when we visit - your bin must be accessible from 6am
  • you present the wrong bin for emptying
  • it contains incorrect materials and has been stickered by our crew
  • it is too heavy to move
  • you report it missed more than 2 working days after collection was due
  • the contents of your bin are frozen and won't come out when we tip the bin

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